Scale marketing ROI and retail growth across all channels
Unify WhatsApp, TikTok, Instagram, webchat and more for faster sales and higher revenue. All chats and calls in a team inbox with AI Agents and your integrations.
Trusted by top retail businesses
Omnichannel marketing, sales and customer service for retail growth
Guide customers seamlessly from initial ad discovery to personalized in-store consultations and ongoing repeat purchases.
Enhance retail marketing by capturing leads on any channel
Universal Channel Ingestion
Bring all retail leads from WhatsApp, Facebook Messenger, TikTok and Instagram in a team inbox.
Auto-Optimize Messaging Ads
Optimize Meta ads and TikTok Messaging Ads automatically for high quality leads.
Granular Lead Segmentation
Segment your leads based on their location or product interests so you can reach out to them with personalized campaigns.
In-Store QR Code Retargeting
Boost lead acquisition with QR codes in-store for easy retargeting.
VoIP & WhatsApp Calling for Luxury Retail
Enable WhatsApp or VoIP calls for luxury businesses like jewelry, high fashion, high-end furniture, premium electronics and more.
Data-driven insights for retailers
Agent & Conversation Visibility
Gain visibility into agent performance, calls and messages to check response times, resolution times and conversation quality.
Targeted Broadcast Tracking
Segment broadcasts to target specific audiences and track their reach and engagement for successful promotions.
CRM & ERP Lifecycle Management
Manage leads throughout their lifecycle with MihootCRM, integrating your CRM or ERP for a full customer view.
Automated Ad Targeting Optimization
Optimize Meta and TikTok ad targeting automatically to attract better customers and boost ROI.
Comprehensive Capabilities
Features
Engineered specifically to solve high-volume retail bottlenecks, accelerate catalog checkout and retain customers.
Omnichannel team inbox
No more switching between apps to chat. Unify contacts and conversations from voice calls, email, WhatsApp, TikTok, Facebook Messenger, Instagram and more.
AI Agents
Handle product questions, FAQs and order tracking with AI Agents, even during peak demand. Qualify leads, route to sales and follow up instantly — no prompting needed, built in minutes with Copilot.
Automate and integrate
Connect MihootCRM to tools like HubSpot, Salesforce, Calendly, Cal.com, Google Sheets, Zapier, Make, n8n and more to automate workflows and access key context while you chat.
Customer lifecycle management
Prioritize high-intent leads, design customer journeys for each lifecycle stage or identify common drop-off points with analytics.
Lead generation and conversion
Capture leads from Meta ads, automate appointment bookings, share product info instantly with Meta Catalogs and more.
Customer retention at scale
Grow customer loyalty with targeted broadcasts for promotions, renewals, upgrades and CSAT surveys.
Data-driven insights
Track response times, Meta ad and broadcast performance, and conversions to turn insights into revenue. Attribute every conversation to the Growth Widget that started it, plus its website and page URL.
Stability under high volumes
Never lose leads due to crashes or downtime. Unlike other providers, MihootCRM guarantees high platform reliability.
Enhanced security for customer data
Ensure the protection of customer and business data with ISO 27001 certification, GDPR compliance, SSL encryption, two-factor authentication, extensive cloud security measures, and SSO.
Proven Results
Real success stories from customers
Learn how leading retail brands around the globe achieve exponential revenue growth on MihootCRM.
Diskat Automates Sales with AI Agents for an 80% Conversion Rate
Guatemalan retail electronics leader deployed MihootCRM AI Agents to qualify buyers and automate quotes on WhatsApp.
noonmar Increases New Customers by 40% in One Month
Fast-growing online Turkish delights & cosmetic retail store unified Instagram and WhatsApp chats into a single inbox.
How Yoho Centralized 6 Support Channels to Improve Chat Response Times by 84%
Hong Kong listed premier electronics & home appliance retailer consolidated WhatsApp, Facebook, email and live chat.
Ferreteria EPA C.A. Increased Sales By 20% Using Qualification Workflows
Home improvement & hardware retail giant automated branch routing and bulk quote generation across nationwide stores.
The Secret Behind Sharwa's 40% Conversion Rate on WhatsApp
Social commerce and grocery retail platform scaled community group buying and personalized broadcasts with zero downtime.
How Golden Luxe Enjoys a 20x More Stable Messaging Experience with MihootCRM
Luxury jewelry and watch retailer leverages verified Green Tick WhatsApp Calling and chat for high-ticket client consultations.
How Lamarsa Coffee Used Chat Commerce to Boost Sales Across 6 Countries by 50%
Specialty coffee equipment and bean retailer scaled omnichannel consultations and order tracking to 6 international markets.
Frequently asked questions for retail businesses
Everything you need to know about scaling omnichannel retail marketing, support and commerce.
Get more customers into your stores and online 🛍️
Join thousands of retail leaders using MihootCRM to automate lead qualification, streamline in-store consultations, and drive repeat purchases.