Next-Gen AI Agents 2.0 is live!
Smart Lead Routing & Distribution

Automate lead distribution to close 100% more deals

Route leads by agent skill or availability for quick resolution, great service and higher conversions

Skill, Round-Robin & Shift Routing WhatsApp, TikTok & Meta Direct Zero Lead Drop-off SLA
200%
More customers

Optimize lead distribution to handle higher chat volumes

94%
Faster resolutions

Route leads to the right agent for accurate replies and faster outcomes

93%
CSAT Score

Quick, expert answers deliver exceptional customer experiences

10k+ brands trust MihootCRM

VinAuto
McDonalds
Jet Airways
Radisson Hotel
Subway
Abenson
Beroch
Hertz
MaxSports
Intelligent Workflows

Move leads down the sales funnel faster with automated lead distribution

Smart routing options to match leads with the right agent, every time

Live Presence & Capacity

Agent availability routing

Reduce lead drop-off with quick service by assigning leads only to online team members

Automatic detection of agent online, idle, and away statuses
Avoid routing to offline agents to eliminate customer waiting delays
Auto-reassign stale chats if unacknowledged within custom SLA limits
Agent availability routing
MihootCRM Visual Workflow Routing Engine

Automated condition trees ensuring fast SLA compliance and zero unanswered inquiries.

Equitable Load Balancing

Round robin routing

Ensure agents' workloads are balanced through equal distribution

Evenly distribute inbound leads sequentially across sales teams
Prevent top performers from burning out while training new reps
Configurable distribution weights per agent experience level
Round robin routing
MihootCRM Visual Workflow Routing Engine

Automated condition trees ensuring fast SLA compliance and zero unanswered inquiries.

VIP & Account Segmentation

Customer-type routing

Route new, returning or VIP customers with similar characteristics to the best team for the job

Instantly route High-Net-Worth & VIP buyers to senior account executives
Dedicated onboarding team routing for first-time signups
Specialized customer success queues for renewals and upsells
Customer-type routing
MihootCRM Visual Workflow Routing Engine

Automated condition trees ensuring fast SLA compliance and zero unanswered inquiries.

24/7 Global Follow-the-Sun

Shift-based routing

Distribute leads seamlessly across various shifts throughout your business hours

Dynamic time-zone based queue management for global remote teams
Automatic night shift handoffs to overnight teams or AI Agents
Custom holiday calendar overrides and weekend coverage scheduling
Shift-based routing
MihootCRM Visual Workflow Routing Engine

Automated condition trees ensuring fast SLA compliance and zero unanswered inquiries.

Multilingual Matching

Language-based routing

Don't get lost in translation—connect leads with team members who speak their language

Instant customer language detection across 100+ native languages
Route Spanish, Arabic, Japanese, or Mandarin leads to native speakers
Fallback to AI Copilot real-time auto-translation when no native agent is free
Language-based routing
MihootCRM Visual Workflow Routing Engine

Automated condition trees ensuring fast SLA compliance and zero unanswered inquiries.

Expertise & Certification

Skill-based routing

Connect leads to the right agents for their needs to ensure expert handling of inquiries

Tag agents with product verticals, certifications, or enterprise tiers
Match complex technical inquiries with pre-sales solution engineers
High first-contact resolution rates with domain-expert answers
Skill-based routing
MihootCRM Visual Workflow Routing Engine

Automated condition trees ensuring fast SLA compliance and zero unanswered inquiries.

Departmental Workflows

Function-based routing

Get leads to the right team for their needs to deliver accurate responses and quicker resolutions

Separate sales, billing, tier-2 support, and partnership queues
Branch routing logic based on user intent keywords and interactive menus
Seamless multi-department ticket escalation without losing chat history
Function-based routing
MihootCRM Visual Workflow Routing Engine

Automated condition trees ensuring fast SLA compliance and zero unanswered inquiries.

How MihootCRM turns customer conversations into revenue

An enterprise-grade customer conversation platform designed for massive growth, instant lead response, and full-funnel retention.

Unified Inbox

Omnichannel team inbox

No more switching between apps to chat. Unify contacts and conversations from voice calls, email, WhatsApp, TikTok, Facebook Messenger, Instagram and more.

Explore feature
MihootCRM2.0

AI Agents

Handle product questions, FAQs and order tracking with AI Agents, even during peak demand. Qualify leads, route to sales and follow up instantly — no prompting needed, built in minutes with Copilot.

Explore feature
Integrations

Automate and integrate

Connect MihootCRM to tools like HubSpot, Salesforce, Calendly, Cal.com, Google Sheets, Zapier, Make, n8n and more to automate workflows and access key context while you chat.

Explore feature
Lifecycle CRM

Customer lifecycle management

Prioritize high-intent leads, design customer journeys for each lifecycle stage or identify common drop-off points with analytics.

Explore feature
Conversion Engine

Lead generation and conversion

Capture leads from Meta ads, automate appointment bookings, share product info instantly with Meta Catalogs and more.

Explore feature
Broadcasts

Customer retention at scale

Grow customer loyalty with targeted broadcasts for promotions, renewals, upgrades and CSAT surveys.

Explore feature
Growth Analytics

Data-driven insights

Track response times, Meta ad and broadcast performance, and conversions to turn insights into revenue. Attribute every conversation to the Growth Widget that started it, plus its website and page URL.

Explore feature
99.99% Reliability

Stability under high volumes

Never lose leads due to crashes or downtime. Unlike other providers, MihootCRM guarantees high platform reliability.

Explore feature
Enterprise Security

Enhanced security for customer data

Ensure the protection of customer and business data with ISO 27001 certification, GDPR compliance, SSL encryption, two-factor authentication, extensive cloud security measures, and SSO.

Explore feature

3x your business results with MihootCRM 🚀

Route leads by agent skill or availability for quick resolution, great service and higher conversions.